Help Desk

To register for an organiser account, click on the Professionals button, then Register. There you will be walked through the process, filling in all the fields necessary to open an organiser account. You will need to work through 2 screens: first you will be asked for your name and email, then you will be asked for all your company information, contact numbers, invoice details, etc. If you get stuck for any reason, get in touch with the Help Desk for assistance.

You don’t have to pay to be listed. It’s free unless you want your listings to be featured. If you decide to feature your listings, you will increase the visibility of your retreats.

If you've forgotten your password, you can reset it by clicking on “recover password” when logging in. An email will be sent automatically with instructions on how to create a new password.

You can change all of your information on the profile section of your dashboard, with the exception of your reference email. If you need to change your email address, please get in contact with the Help Desk. You will be asked for your password any time you want to change your information, that way we can be sure you're the one making the changes.

To access your dashboard, go to the Login section at the top and enter your email address and password.

The organiser dashboard is where you can manage all of your listings on the website. You can post retreat listings, venues to hold retreats, or volunteer service programmes. You can manage all of the reservations you receive, download invoices, and see the latest news for organisers.

First, you will need to create an organiser account. After signing in, head to your dashboard and click on the Retreats tab. Then, go to Create a Retreat and fill out the form with all the information necessary to create your listing.

No, all new listings and any listing edits are reviewed before they are posted. The maximum review period is 48 hours.

Yes, they are. Indicate whether the tent has a mattress or not.

The more information the better. Users ask about bathrooms, if there is air conditioning, sheets, toiletries, etc. You can’t have too many details.

The room should reflect what’s indicated in its listing exactly. If this is not the case, users will lose trust.

First check to make sure that the accommodation is selected. That venue’s rooms should appear. If they’re not there, you will have to create them. If you have any question or issue, please feel free to contact us. If this is not the case, select the accommodation that you have previous edited and save it. If you can’t find it, get in contact with the Help Desk.

You must remove the room rates that are no longer offered on the retreat. For example, when you filled out the retreat listing you posted a double room rate, however reservations have been booked and that rate is no longer available.

Now you will have to delete your retreat’s double room rate and update the information. It is extremely important that your availability is kept up to date.

One of the single most important aspects of a listing are its photos. We at Inspyria recommend having a minimum of 5 photos per listing, although it’s a good idea to post about 20.

If your listing does not meet our standards, it won’t be posted. In this case, we will contact you so that you can add the missing information or make the appropriate changes.

All new listings go through a review process to verify quality and accuracy. This is also the case when changes are made to an existing listing. This means that your listing won’t be posted immediately when you save it. It usually takes us a few hours to finish the review process. Until we’re finished, the listing or changes won’t be posted.

Our system does not include any kind of availability limit, so you will have to manage the number of spots available. If there are no more spots available, you will have to unpublish the listing immediately so that no more reservations are booked.

An instant reservation is when a user can instantly book their experience when spots are available without sending a request.

A reservation request is when a user must first send a request, which you must accept prior to their being able to pay and book their reservation. Requests are made via email, and you must access your user dashboard and accept so the guest can book their reservation.

Hands down, instant reservations get booked much more often because users prefer how quick and easy it is. We recommend using this reservation option for each retreat.

Of course you can! You can offer all the discounts you want in order to increase the number of reservations booked.

You can decide how much to discount your retreat, and its cut-off date, through the management dashboard.

You don’t need to offer discounts if reservations are coming in. You can always offer discounts later.

If you see that a retreat is less than 50% booked 15 days before it starts, that’s a good time to offer a discount. If you have any questions, we will be happy to help recommend the best option.

You can feature your listing to increase its visibility both on our platform and on social media. You can do this through your management dashboard.

If you have any questions, we will be happy to help recommend the best option.

Yes, each organiser can establish the percentage they think best from the user options provided on their dashboard. The minimum deposit is always 20% or 24.2% (if in Spain), which corresponds to our commission.

Each organiser chooses a retreat balance payment option from the user dashboard. We recommend selecting the option to have guests pay the balance once the retreat begins.

It’s a good idea to look at similar retreats and adapt your rate accordingly. The rate should be attractive to users. Price is important since food and the possible need to rent a venue have fixed costs. If you have any questions, please get in contact with the Help Desk for some advice.

No, the rate must be the same so as not to create competition between your website and ours.

This may only occur in extreme and justified cases. In these cases, you must report this immediately to our management department to notify the user and pay the minimum administrative expenses of €20.

We at Inspyria will try to fill the spot with another guest. If this is not possible, we will have to review the cancellation policies. For example, if a user cancels 5 days before the retreat begins and your cancellation policy specifies that cancellation is only free more than 10 days before the retreat begins, then the user in question will lose their deposit, which we will transfer to you minus the administrative fee (€20).

As an organiser, you have certain rights and responsibilities. If a user cancels outside the free cancellation window, the user’s deposit will serve as compensation, which you will receive minus a €20 administrative fee.

Payment day is on Tuesdays, and we make the transfer once the retreatl has started and there are no incidents.

There are 2 options, either via bank transfer within the European Union, or PayPal for the rest of the world.

Listing a retreat is absolutely free. We receive a commission for each person we successfully lead to your retreat. The commission is 20% of that retreat's cost, plus VAT.

The commission is calculated based on the total cost of the retreat, including accommodation, meaning the total amount the user pays. If more than one person is included in the reservation, the rate is the total reservation price.

No. If necessary, VAT will be added.

Cancellation policies are rules that cover user reservation cancellations.

Each organiser can choose from 3 possible cancellation policies: Flexible (free cancellation up to 10 days before the retreat), Moderate (free cancellation up to 30 days before the retreat), and Strict (cancellations made 10 days before the retreat are exchanged for different dates).

Yes, it is extremely important for users to know their rights and obligations at all times when it comes to reserving a retreat.

Yes, the cancellation policy is connected to the organiser. All retreats you list will have the same policy.

We have 3 cancellation policy options:

The most common and effective option is the FLEXIBLE policy: if cancelled more than 10 days prior to the retreat’s start date, the deposit is returned to the user. If there are 10 or more days before the retreat, the deposit is not returned to the user, and the organiser is compensated with said deposit less €20 for administrative expenses.

MODERATE: if cancelled more than 30 days prior to the retreat’s start date, the deposit is returned to the user. If there are 30 or more days before the retreat, the deposit is not returned to the user, and the organiser is compensated with said deposit less €20 for administrative expenses.

STRICT: the deposit is not returned to the user, and the organiser transfers the reservation to another date if cancelled more than 10 days before the retreat. If cancelled less than 10 days before the retreat, the organiser is compensated with the user’s deposit less €20 for administrative expenses.

The FLEXIBLE cancellation policy encourages people to book their retreat, and is proven to boost overall reservation numbers, even if there are cancellations. Plus, we favour Flexible cancellation policies on our retreat search engine, ranking them higher than retreats with more restrictive policies.

When a user cancels their reservation, we will notify you immediately and apply the corresponding cancellation policy.

If you want to cancel a retreat, the first step is to have a conversation with us immediately to see if there is a way to resolve the situation. If holding the retreat is ultimately impossible, all guests holding a reservation must be notified. Likewise, there will be a €20 fee for each reservation. An invoice will be issued, which must be paid within 10 days following notice that the reservations are cancelled, indicating the organiser’s name and “retreat cancellation” with payment.

There are €20 in administrative expenses due for each confirmed reservation booked for the cancelled retreat. A retreat is not typically cancelled or called off, so Inspyria must be notified as soon as possible.

If there are confirmed reservations, cancelling a retreat is a very extreme measure. For this reason, we ask that you notify us so we can see if there is any way we can help get the retreat back on track.

Yes. Inspyria always strives to improve each day so that your listings as an organiser are exceptional. There is a dedicated team of individuals behind this process. For this reason, €20 (or equivalent amount in local currency) will be charged for each reservation to manage their cancellation when a retreat is called off.

Yes, it is. Featuring a listing increases its visibility because it appears first in searches and is promoted through social media. It’s worth it as visibility is increased both on the platform itself, and on social networks like Facebook and Instagram.

Featured listings are booked more often than regular listings.

Most reservations tend to be booked between 2 months prior to the retreat’s start date and the week of the event itself. However, this also varies. We recommend featuring it as far in advance as possible so that users have more time to see your listing and make their reservation.

We have different time frame options, so you can feature your listing from two weeks up to three months.